returns & replacements
hellomellow wants you to be happy with your purchase. To return or exchange your purchase or for any other order discrepancies, please email us at hello@hellomellow.com within 14 days of receipt of your purchase. hellomellow will only accept returns with a receipt, order number, and a return authorization code. We are unable to refund the freight charges and we cannot accept any used skin products after that period.

Please return items in their original packaging and include a copy of the packing slip.

Remember, we cannot accept returns without prior authorization.

If we shipped the wrong item to you by mistake, please contact us at hello@hellomellow.com; we will re-ship your order with the correct item at no additional cost.
privacy & security
hellomellow respects your personal privacy. We believe ensuring the security of your personal information is an important part of our job, and we strive to protect any personal information you may provide us. If we ask you to provide any personal information, we will tell you the purposes for which we intend to use that information. Your personal information is not lent or sold to anyone for any purpose. hellomellow may update this privacy policy in the future. We will notify you about material changes to this privacy policy by placing a prominent notice on our website. All changes will remain in compliance with federal and provincial privacy legislation.

our site security
We use appropriate security safeguards to protect your personal information against loss, theft, and unauthorized access. Any personal information you provide to hellomellow is exchanged on a secure server. We use an advanced security system, the Secure Sockets Layer (SSL) protocol, to encrypt, or encode, information you send to us in the order process. The encryption process protects information, such as your credit card number, and billing and shipping information by scrambling it before it is sent from your computer. Only once we receive your information is it decoded, and we make all reasonable efforts to ensure its security on our own systems.

Email is not a secure means to send personal information, as it is not encrypted. We strongly encourage you to use our secure ordering process when ordering online.
Visitors to our site may choose to opt in to receive hellomellow email. hellomellow e-news is sent only to users who choose to provide us with their email address. Our subscriber database is never sold, rented or loaned to any other parties. Subscribers wishing to update their contact information, or opt out of receiving e-news, can use our online subscriber services in My Account. .
If you place an order online, we only request the information needed to complete the processing of your orders and billing. We also share our users' personal information with outside shipping companies and credit card processing companies in order to bill and ship your order, but we do not provide any more information than necessary for these purposes. We may also use the information to contact you regarding your order.

If you are having difficulty or If you have any additional questions about ordering and payment, please feel free to email orders@hellomellow.com or give us a call at 1.310.313.3193.

promotion codes
To take advantage of an online promotion enter the promotional code in the box provided during checkout and click 'Update Order'. If the promotional code does not work, please contact us at hello@hellomellow.com..

To keep abreast of hellomellow promotions, sign up to receive our hellomellow e-newsletter.
payment & gift certificates
forms of payment
We accept Visa, MasterCard, and Discover credit cards.

gift certificates
Gift certificates are available in denominations from $25 to $1,000 and may be redeemed online using the individual code printed on the valid gift certificate. Gift certificates will be mailed via U.S. post, and an email notification will be sent also if requested.
terms & conditions
www.hellomellow.com is an e-commerce website for hellomellow. This website is provided as a service to our customers and your use of this website is governed by these terms and conditions. By using this website, you acknowledge and agree to these Terms and Conditions. If you do not agree to these Terms and Conditions, you may not access or use the website. We may change these Terms and Conditions at any time, without notice to you. Such changes are effective when they are posted to this Website and your continued use of the Website after any such changes are posted will be considered acceptance of such changes.

products & services
The products and services we make available on the website are for your personal, non-commercial use only. hellomellow may cancel or modify purchases on the site if it appears that the purchase contains or has resulted from fraudulent or inappropriate activity. Other terms and conditions included on the website, including return and shipping policies, may apply to your purchase. You may only order products if you are 18 years old or older. All prices on the website are in U.S. Dollars.

disclaimer of warranties
You agree that you use this website at your own risk. The website and any related information, contents and/or materials, are provided on an “as is” basis, without warranty of any kind. hellomellow does not warrant that the website or the services, content, functions or materials contained therein will be timely secure, uninterrupted or error free, or that defects will be corrected. We make no warranty that the website will meet user’s requirements. No advice, results or information, whether oral or written, obtained by you from us or through the website shall create any warranty not expressly made herein. If you are dissatisfied with the website, your sole remedy is to discontinue using the website.

limitation of liability
hellomellow disclaims all express or implied warranties or representations regarding any products or services ordered or provided via the website, and hereby disclaims, and you hereby waive, any and all warranties and representations made in product. Any products and services ordered or provided via the website are provided by hellomellow “as is.” hellomellow also assumes no responsibility, and shall not be liable for, any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing in the website or your downloading of any materials, data, text, images, video or audio from the website.