many questions are answered on our faq page—please check there first.

customer service email (best way): hello@hellomellow.com

please email for a guaranteed response. we typically reply within 1–2 business days (may be 2–3 during high volume). business days exclude weekends + holidays.

customer service phone: 208-252-5151
m–f, 9:30am–3:30pm mst

please don’t email and leave voicemails about the same topic — duplicate contacts actually push your message further down the list.

we’re so grateful you’re here.
we’re a tiny team — it’s just us in our idaho workshop, handmaking everything with love and packing orders with care. 

thank you for your patience while we craft the good stuff.