Cancellation policy

subscriptions

some hellomellow products are available through recurring subscription options.

your rhythm

your rhythm is an ongoing subscription with deliveries every 30, 45 or 60 days, depending on the frequency selected at purchase.

your rhythm orders receive the subscription savings shown at checkout. after subscribing, you may make changes or cancel before your next order is processed.

once an order has been processed, we may not be able to cancel that shipment.

three-month consistency plan

the three-month consistency plan is designed to support consistent use over time and includes the deeper subscription savings and benefits shown at checkout.

by choosing the three-month consistency plan, you agree to a minimum commitment of three monthly shipments.

after the first three shipments, your subscription continues at the plan savings and benefits unless you make a change or cancel before a future order is processed.

once an order has been processed, we may not be able to cancel that shipment.

certain three-month consistency plan purchases may include a separate satisfaction guarantee. any guarantee offered with the plan is subject to the specific guarantee terms shown at the time of purchase.

managing your subscription

you can manage eligible subscription changes through your customer account or the subscription-management link provided with your order.

if you need help, contact hello@hellomellow.com before your next order processes.

subscription returns and refunds are subject to our Return + Refund Policy.

preorders

when an item is offered for preorder, payment and fulfillment timing will be shown at the time of purchase.

if you need to request a change or cancellation to a preorder, contact hello@hellomellow.com as soon as possible. once an order has entered processing or fulfillment, cancellation may no longer be possible.